If any of the answers below do not answer your question, please contact us:

By chat: Click the GREEN balloon in the top right corner of the page
By email: help@westcoastjewelry.com
By phone: 888.925.0080

How can I know my ring size?
We always recommend getting sized by a professional jeweler to determine ring size.  If this is not possible, please click here to view our printable size chart to help you determine the appropriate size of ring to order.

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What is Comfort Fit?
If a ring is Comfort Fit, you will see this information in the ring's Product Details section (not all rings are Comfort Fit.) This means that its inside (the part which rests on your finger) has rounded edges that make the ring easier to slide on and sit more comfortably. For Comfort Fit bands wider than 8mm, such a design can feel like the ring is a little loose. Therefore, it is suggested to order 1/2 size smaller, if available, for rings wider than 8mm.

If after receiving your purchase you realize you need a different size, please send it back as soon as possible. For more information on our exchange policy, click here.

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I would like more information about a particular item. Can you help?
We are continually updating our 60,000+ products with improved measurements, descriptions, and photos. Our Customer Care team is happy to help if you would like to know more details before making a purchase. Please have the Style # for each product about which you're inquiring when you contact us.

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Can I have my jewelry engraved?
West Coast Jewelry proudly offers a diamond engraving service. The cost for this service is $24.99 per item, but for items over $99, the service is free.  As this is completed in-house, choosing to have your item engraved will not delay your order's processing time.

West Coast Jewelry items that can be engraved include most rings (excluding ceramic rings), many dog tags, pendants, key chains and other items with flat surfaces. For more information or to place your engraving order, please visit our engraving page here.

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Does West Coast Jewelry offer any guarantee?
If you are not happy with your purchase for any reason, you may return it within 30 days unworn and in its original new condition for an exchange. For more information about our return policy, please click here and here.

Additionally, we offer LIFETIME REPLACEMENT/SIZING and WARRANTY on all products we sell. There is a deductible equal to 30% of original purchase price, plus any tax and shipping charges to be paid to process a replacement. To initiate a replacement please contact Customer Service by phone at (888) WCJ-0080.

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If I place my order right now, when will the package be delivered?
Please note, all West Coast Jewelry orders have a 1-2 day processing time.

Once the order has been processed, the shipping speed is dependent on what shipping method you choose.

During checkout, the website will provide the estimated shipping date range (1-2 business days from that time.) When the order is complete, the confirmation page will then provide the estimated delivery date range, which is based on what shipping method you chose. You will also receive an email containing all of this information for your records.

Click here for more information on shipping.

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I'm having trouble signing into my account. Can you help?
You may want to try clearing your browser's cache, then trying again after having reopened the page in a new browser window.

If you are unsure how to do that, or that step doesn't resolve the issue, click on "Forgot Your Password?" and follow the steps for receiving a new password.

If this does not resolve the issue, please call us and we are glad to assist with processing your order over the phone: we're available Monday – Friday 9AM – 5PM Pacific Time at 888.925.0080.

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My purchase will be for a gift. What is included in a West Coast Jewelry package?
We certainly understand that our products are often purchased as gifts shipped directly to the recipient. To that end, you can be assured that no billing information is included in any West Coast Jewelry package. Inside each package, however, includes a box and decorative pouch for each item ordered.

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Does West Coast Jewelry have any special offers or giveaways?
To receive exclusive coupons and offers, sign up for our VIP Blue Pouch Email Newsletter.

You can also participate in giveaways by liking us on Facebook and following us on Twitter! Additionally, we offer discounts here on www.westcoastjewelry.com on selected items during special times of the year including the holiday season.

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Does West Coast Jewelry offer any wholesale discounts?
We are glad to assist resellers. Please provide your reseller permit for your company and contact us via email: help@westcoastjewelry.com .

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What methods of payment does West Coast Jewelry accept?
We accept Visa, MasterCard, Discover, and American Express credit and debit cards. We strongly discourage sending cash, but we will accept checks and money orders mailed to us. Please note, paying this way instead of with a credit card may delay the processing time on your order.

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How do I know my information is kept private and secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

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I'm having trouble placing my order. May I speak with someone instead?
We are always happy to help. We're available Monday – Friday 9AM – 5PM Pacific Time at 888.925.0080.

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What are my shipping options?
Is your West Coast Jewelry order a gift which must arrive by a certain date? Consider that FedEx promises a guaranteed delivery date; the US Postal Service does not.

Click here for information on tracking your package.

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Will there be tax or any additional fees on my order?
For orders shipping to California addresses, there is an additional 9.75% sales tax on all items. Otherwise, there is no tax applied to orders shipped outside of California.

Our shipping fees are flat fees. There is no extra or hidden cost if you purchase multiple items.

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How can I update the shipping address or method on my order?
It is best to contact us by phone as soon as possible if you need to change anything about the shipping: the recipient name, the address, and/or if you would like to purchase a shipping upgrade. We will be able to process any such request prior to noon (Pacific Time) on the day of shipment. We're available Monday – Friday 9AM – 5PM Pacific Time at 888.925.0080.

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How can I change or cancel my order?
It is best to contact us as soon as possible if you need to change your order or if you wish to cancel. You certainly may email us, but if the request is on the day of shipment, we recommend calling prior to noon (Pacific Time.)

If you wish to cancel, we will process the request which will ensure that your card will not be charged. If you need to change any aspect of your item selection(s) such as new size, we can certainly update your order for you. Please note however, in many cases this can add 1-2 days of processing time to your order.

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How can I track my order?
You will have received an email when your order shipped which contains the package's tracking number (if being shipped within the US.) If the order was shipped Standard or Expedited, you can copy and paste the tracking number onto the home page of www.usps.com . If the order was shipped Fed Ex, you can copy and paste the tracking number onto the home page of www.fedex.com/us .

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What is West Coast Jewelry's exchange policy?
If you are not happy with your purchase for any reason, you may return it within 30 days unworn and in its original new condition for an exchange. Simply fill out and detach the bottom section of the Sales Order enclosed in your original package and include with the item you are returning. If exchanging for an item of greater cost than the original order, please include a check or money order for the difference. If exchanging for an item of lesser cost than the original order, we will issue a partial refund when the new order has been processed.

We reserve the right to refuse returns on scratched or damaged merchandise. Broken or defective items must be reported within 3 days of receipt of order.

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What is West Coast Jewelry's refund policy?
If you are not happy with your purchase for any reason, you may return it within 30 days unworn and in its original new condition for a refund. Simply fill out and detach the bottom section of the Sales Order enclosed in your original package and include with the item you are returning. If exchanging for an item of lesser cost than the original order, we will issue a partial refund when the new order has been processed. Otherwise, if returning for a refund, we will issue a full refund for the item(s) less the shipping fee.

We reserve the right to refuse returns on scratched or damaged merchandise. Broken or defective items must be reported within 3 days of receipt of order.

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Is there a fee or charge for returning or exchanging an item?
There is no fee or charge of any kind for either returns or for your first exchange.

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How and where do I return an order to West Coast Jewelry?
Fill out and detach the bottom section of the Sales Order enclosed in your original package and include with the item you are returning. If you no longer have your Sales Order, click here for help.

Please do not write "JEWELRY" anywhere on your return package to reduce risk of theft. Additionally, we recommend obtaining a tracking number before shipping any product back to us.

Please send your return to:

WCJ Inc.
Attn: Department 7
600 Corporate Pointe
Suite 150
Culver City, CA 90230

• Returning for a refund or an exchange will be shipped to us at your cost, but the first exchange order will be shipped back to you at our cost via Standard USPS Shipping.
  • Please indicate if you request Expedited Shipping for your exchange order instead, and include payment for $5.00 along with the return.
• Further exchanges beyond the first will incur a $5.99 handling fee.
  

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What if I don't have my original Sales Order or Order #?
If you no longer have your original Sales Order, you may click here to print out a new one. If you do not have access to a printer, on a piece of paper please clearly write out your Order # and indicate if you are requesting a refund or an exchange and include in your return package to us. If requesting an exchange, don't forget to include the Style # of the item you would like along with its Size # (if applicable.)

PLEASE NOTE: We will not be able to process any return requests without an Order #. If you do not know your Order #, please contact us prior to mailing your package so we can research this for you.

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How can I check on my return?
Typically we are able to process returns and exchanges within 1-2 business days upon receipt. We will email you when the return and refund have been processed. We will likewise email you when the exchange order has been shipped and provide you its tracking number. Please contact us if you have any further questions.

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